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Support |
- WRASAC offers one to one, telephone, letter or e-mail
support at a time that suits both you and your support worker.
- The Helpline is open Monday 12pm-2pm, Tuesday 10am-12pm,
Thursday 10.30am-12.30pm and 2pm-4pm Wednesday and Friday 7pm-9pm. An answering
machine is available out with these times. All messages
are returned discreetly and as soon as possible.
- The Centre runs support groups from time to time. If you
would be interested in joining a support group or would
like more information let your support worker know.
- Support sessions last about one hour and are by appointment
only. We do not offer a drop in facility · If you want to
bring someone with you for support that is okay with us
providing it is a woman and you inform us. It is better
to see your support worker on your own.
- If you can't keep an appointment, please let us
know and feel free to phone us back to re-arrange.
- If you require travel, childcare/dependent care costs
please let your support worker know.
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Geographical
Area |
WRASAC is funded to provided support to young women (12+) and women from;
(If you live outwith these areas and are looking for support there is more information on our useful contacts page)
- Dundee
- Angus
- Balmerino/Bottomcraig/Gauldry/Kirkton Barnes/Newport
Newton/Scottscraig/Tayport/Woodhaven/Wormit
- Invergowrie/Birkhill/Longforgan/Inchture/Errol/Kilspindie/North Murie/Pitcur/Ardler.
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Confidentiality
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- We
do keep names, addresses and telephone numbers
of women who currently use the Centre but these are kept
locked away and in line with data protection policy. Any
other information that is kept is anonymous and for our
statistics.
- Our address is confidential as is the identity of all
the women who use the centre and we ask you to respect
this. This is for the protection of all the women who
use the centre.
- We
will not speak to, for example, your G.P, CPN, go to the
police or appear in court, unless we have written consent
from you (ask your worker for a consent to liase form).
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| There
are exceptions to this policy where we cannot guarantee your
confidentiality, These are; |
- If you disclose you are abusing a child (WRASAC Child
Protection Policy)
- If you are using illegal drugs on WRASAC premises.
- If you are found to be selling drugs on WRASAC premises
- If you are violent or verbally abusive towards a collective
worker or any other person/s on WRASAC premises.
- If you steal or destroy Centre or an individuals property
at the centre.
- If you are planning a suicide that would place a child
or dependent in danger.
- If you are abusing a dependent.
- If you plan to deliberately harm or endanger someone's
life.
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Child
Protection
Under our Child Protection Policy, if you tell us that
you are abusing a child we cannot keep this confidential and it
will be necessary for us to pass this information on to the relevant
agencies. We would try not to take any course of action without
informing you first.
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Other
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- We
ask that you do not deliberately harm yourself during support
sessions.
- We ask all service users to take away and complete a service
evaluation.
- You have the right to change your support worker if you
feel you are not compatible.
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| You can
make a complaint about any aspect of our service by writing
to the WRASAC Management Committee at WRASAC,
PO Box 83, Dundee, DD1 4YZ and mark the envelope
'Private and Confidential'.
You will be kept informed as to the procedure and the result
of the complaint. |
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